Shipping policy
Last updated: August 18, 2026
Suavine ships to the destinations available in the country selector and at checkout. Delivery options, charges and estimated delivery times are shown before payment and depend on the destination, order value and carrier availability.
Order processing
After you place an order, you will receive an order confirmation by email. Once the order has been dispatched, we will send a shipping confirmation and tracking information where tracking is available. Processing times may be extended during launches, promotions, public holidays or unusually high order volumes.
Shipping costs and free shipping
The applicable shipping charge is displayed at checkout. Where displayed at checkout, free standard shipping is available on eligible orders over €50. The threshold, available service and eligibility may vary by market or destination.
Estimated delivery
Any delivery date or range shown at checkout is an estimate, not a guaranteed appointment, unless expressly stated otherwise. Weather, customs, carrier disruption, peak periods and events outside our reasonable control may cause delays.
Delivery address
Please check your name, address, postcode and contact details before completing payment. Contact info@suavine.com immediately if you notice an error. We cannot guarantee an address change after an order has entered processing, and additional carrier or reshipping charges caused by an incorrect address may be payable by the customer where permitted by law.
Customs, duties and taxes
Prices and taxes shown at checkout apply to the selected destination.
Tracking, delays and missing parcels
Tracking can take time to update after dispatch. If a parcel is significantly delayed, marked delivered but not received, arrives damaged, or the contents are incorrect, contact us promptly with your order number and any useful photographs. We will work with the carrier and provide the remedies required by applicable law.
Split shipments
Items from the same order may occasionally be sent in separate parcels. If this happens, you may receive more than one tracking link and no additional shipping charge will be added after checkout.
Returns
For return conditions and instructions, please read our Returns & Refunds Policy.
Contact
Email: info@suavine.com
Support: Contact Us